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Candy AI questions and answers

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Explore Candy AI

What you can do with Candy AI

What is Candy AI?

We offer an AI companion service for adults, with fictional character chat, character creation and media features. You can start with a catalogue character or define an original companion.

What you can do with Candy AI
Is Candy AI a real person or an AI?

The characters are AI-driven fictional companions. A realistic portrait or a natural-sounding voice does not mean that a human is replying to your messages.

What you can do with Candy AI
Is Candy AI worth it?

That depends on the features you actually use. Compare the conversation experience, media charges and renewal amount before choosing a longer subscription.

What you can do with Candy AI
Does a Candy AI subscription include every feature without limits?

No. Subscription access, token spending and character-specific availability are separate. Look at the selected plan and the action's displayed cost, particularly for media.

What you can do with Candy AI

Getting started with Candy AI

How does Candy AI work?

You select or create a fictional character and send messages. The character generates replies from its setup and the ongoing conversation. Media actions have their own controls and access conditions.

Getting started with Candy AI
How do I use Candy AI without paying first?

Start with the free allowance available to your account. It is limited, so use it to test a character and one feature rather than assume it provides unlimited chat or a full media library.

Getting started with Candy AI
How can I get longer responses on Candy AI?

Ask for the length and format you want, and give the character a specific situation to develop. If the reply misses your direction, clarify or regenerate it. An exact response length is not guaranteed.

Getting started with Candy AI
Do I need to download Candy AI to get started?

No. Open the website in a supported browser. On a phone, you can also add the web app to your home screen.

Getting started with Candy AI

About Candy AI

Who owns and operates Candy AI?

The published service operator is EverAI Limited, registered in Malta under number C107181.

About Candy AI
Where is Candy AI based?

The operator's published address is 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.

About Candy AI
What AI model does Candy AI use?

Our public support material does not specify one model and version for every chat and media tool. Ask about the particular feature rather than treating an unofficial model label as a complete technical specification.

About Candy AI
What is Candy AI's revenue or valuation?

We do not publish an audited revenue or valuation figure in our product information. A third-party estimate is not a company financial statement.

About Candy AI
How many people use Candy AI?

We do not publish a verified current active-user count. A website traffic estimate measures visits, not necessarily registered accounts, active users or paying subscribers.

About Candy AI

Characters and chat

Chat with a Candy AI character

Can I roleplay with my Candy AI companion?

Yes. You can establish a fictional scene in chat. Eligible custom characters also offer a Roleplay Mode option, subject to the available controls and our content rules.

Chat with a Candy AI character
Does Candy AI remember every message forever?

Do not rely on perfect recall. Keep important scene details clear, and use the memory features available in your plan. Resetting or deleting a conversation can remove the context you wanted to keep.

Chat with a Candy AI character
What is a cloned chat?

It is a copy of an existing conversation at a particular point. You can explore a different continuation in the copy without changing the original thread.

Chat with a Candy AI character
Why does the character repeat itself?

Try a more specific next message, clarify the scene or regenerate the response where available. If repetition continues across characters, check the troubleshooting steps before resetting a conversation.

Chat with a Candy AI character

Find your AI girlfriend on Candy AI

Can I create my own Candy AI girlfriend?

Yes. Use Create My AI and select from the builder's current appearance and personality options. The available options can differ between character versions.

Find your AI girlfriend on Candy AI
Can I change the way my AI girlfriend talks?

Give clear conversational instructions and use the controls available for the character. For a custom companion, a consistent personality description also helps establish the intended style.

Find your AI girlfriend on Candy AI
Can my AI girlfriend send pictures or voice messages?

Candy AI includes image and voice features. Availability and token costs depend on the action and account, so check the control before requesting media.

Find your AI girlfriend on Candy AI
Can an AI girlfriend meet me in person?

No. Characters exist within the fictional interaction. A meeting mentioned in chat is part of that fiction, not a real-world appointment.

Find your AI girlfriend on Candy AI

Choose a Candy AI boyfriend

Does Candy AI have male characters?

Yes. The Guys category is the place to look for male AI companions. Open a profile to see its introduction and available actions.

Choose a Candy AI boyfriend
Can I use Candy AI for a same-gender fictional relationship?

You can choose the companion and fictional relationship context you want within our content rules. Your character selection does not require you to disclose your real-world orientation.

Choose a Candy AI boyfriend
Is an AI boyfriend a human chat operator?

No. The character generates fictional replies. A realistic name, portrait or voice does not make it a real person.

Choose a Candy AI boyfriend
Do all male characters have the same voice and video features?

Do not assume identical feature availability across profiles. Check the voice, media and experience controls shown for the particular character.

Choose a Candy AI boyfriend

Explore anime characters on Candy AI

Does Candy AI offer anime characters?

Yes. Select Anime in the character categories, then choose a profile and read its introduction before starting a conversation.

Explore anime characters on Candy AI
Does choosing Anime change my subscription?

A character category and a subscription are different choices. Your plan and the selected action determine access and any token charge.

Explore anime characters on Candy AI
Can I create an original anime-style companion?

Use the character builder's available visual options. Keep the character's personality and background clear, and check which styles the current builder supports.

Explore anime characters on Candy AI
Are anime characters exempt from the content rules?

No. The adult-access requirement and prohibited-content rules apply to stylized characters as well as realistic ones.

Explore anime characters on Candy AI

Create your own Candy AI character

How do I create a custom character in Candy AI?

Open Create Character, work through the current appearance and personality choices, and review the setup before confirming. Then test the character with a short conversation.

Create your own Candy AI character
Can I edit a character after creating it?

Use the editing controls available for that character and version. Some changes or upgrades are not reversible, so check the confirmation rather than assuming every field can be changed back.

Create your own Candy AI character
Can I switch a V2 character back to V1?

No. The documented V1-to-V2 upgrade cannot be reversed to V1.

Create your own Candy AI character
Should my persona contain my real personal details?

No sensitive real-world details are needed to establish a fictional role. A user persona describes your role in a conversation; it is not the AI character's own personality description.

Create your own Candy AI character

Choose a character to talk to

How do I search for a Candy AI character?

Enter the character's name in the catalogue search. Use the available filters to narrow the listing, and open the profile to check its introduction and feature badges.

Choose a character to talk to
Where can I find Riley Reid on Candy AI?

Search for Riley Reid in the character catalogue. Her featured profile is labelled Digital Twin; the interaction remains an AI character experience.

Choose a character to talk to
Why did a character disappear from the catalogue?

Listings and availability can change. Search again and check whether the profile remains available in your account. Contact support if a missing character affects something you purchased.

Choose a character to talk to
Does every character include Shorts, Live Action and private packs?

No. Use the badges and available controls on the actual profile. A feature on one character is not a promise that it exists for every character.

Choose a character to talk to
Can I choose a transgender character preset?

The current builder does not include a dedicated transgender preset. You can describe an original adult character's identity, personality and background in conversation, but that is different from a built-in visual template.

Choose a character to talk to

Choose your chat language

Can I use Candy AI in French?

French is a documented interface localization. Select the available language option and begin a new conversation if an older chat keeps using its original language.

Choose your chat language
Can I ask a Candy AI character to reply in Japanese?

Yes, you can establish Japanese in your opening message and a custom character's greeting. Do not assume that this makes every part of the interface a fully localized Japanese product.

Choose your chat language
Does Candy AI support Chinese conversations?

You can ask a character to respond in Chinese, but a chat-language request is not a guarantee of full localization or consistently accurate replies. Test the exchange and clarify the intended language when needed.

Choose your chat language
Will changing the site language translate my existing chat?

Do not assume so. Existing conversations can retain their original language. Starting a new chat establishes a clearer language context, but resetting also affects that conversation's history.

Choose your chat language

Images, video and voice

Join a Candy Cam character

What is Candy Cam?

It is an AI-character experience with a simulated public feed, token-priced tips and a separate private-chat option on supported characters.

Join a Candy Cam character
Is a Candy Cam stream a live human performer?

No. The character interaction and stream messages are simulated by AI. The stream-style presentation does not change that.

Join a Candy Cam character
Where can I find Candy Cam?

On mobile, open New Experiences or the cam-character selection and choose an available profile, such as Sweet Daisy.

Join a Candy Cam character
Does entering a cam feed make every action free?

No. Check the tip price and the conditions of the session you choose. Public tips, private access and other media features have separate controls.

Join a Candy Cam character

Meet a character through Candy Roulette

What is Candy Roulette?

It is a video-chat-style AI-character experience with matching, conversation controls and an option to skip to another character.

Meet a character through Candy Roulette
How much does Candy Roulette cost?

The current feature help lists five tokens per minute. Check the price displayed in your account before starting a metered session.

Meet a character through Candy Roulette
Can I skip a Roulette match?

Yes. Use the skip or next-match control provided by the experience. That changes the current match rather than continuing an ordinary saved character thread.

Meet a character through Candy Roulette
Do I have to enable my camera for text chat?

No. A camera option in Roulette is separate from typing messages in regular chat. Review camera permissions only for a feature you deliberately choose to use.

Meet a character through Candy Roulette

Generate images with Candy AI

Can Candy AI generate pictures?

Yes. Image generation is available through supported image tools and character chats. Access and token charges are shown for the action you select.

Generate images with Candy AI
How many tokens does one Candy AI image cost?

The generation control shows the price for your selected option. Check that price and your balance before confirming; a different option or batch can have a different total.

Generate images with Candy AI
Can I download a generated image?

Use the save or download control available with your image. If the download does not start, check browser permissions and the troubleshooting steps rather than generating another copy immediately.

Generate images with Candy AI
Will Candy AI reproduce every detail of my image prompt?

No exact match is guaranteed. A coherent request and a small number of changes between attempts make it easier to judge which details need adjustment.

Generate images with Candy AI
What are some useful Candy AI image prompts?

Try an adult fictional character reading by a cafe window in soft daylight, or a waist-up portrait in a blue jacket against a simple backdrop. Specify one setting and composition, then change one or two details between attempts.

Generate images with Candy AI

Make a video with Candy AI

Does Candy AI make videos?

Yes. Supported video-generation tools can create video content, including conversion of a suitable chat image and preset-based scene creation.

Make a video with Candy AI
How do I generate a video from an image on Candy AI?

Generate an image in an eligible chat and look for a video-conversion option on a suitable result. If it is available, review the cost and confirm the separate video request.

Make a video with Candy AI
Are Candy AI videos included with unlimited text chat?

Unlimited text messaging does not mean unlimited media generation. Check the token requirement and the selected plan before creating a video.

Make a video with Candy AI
Where are Build Your Video results saved?

Completed results from that builder are saved under My Generations. If an expected result is missing, check the request status before paying to repeat it.

Make a video with Candy AI

Watch Candy Shorts

What is Candy Shorts AI?

Candy Shorts is our library of short, scripted AI-character videos. It is designed for watching prepared episodes rather than conducting a live text conversation.

Watch Candy Shorts
Can I watch every Candy AI Short for free?

Do not assume so. Registration, previews and paid access can differ by series. Check the access label on the item you want to watch.

Watch Candy Shorts
Do Shorts affect my chat history?

No. Shorts episodes are separate from your character conversations and do not change the story or relationship history in a chat.

Watch Candy Shorts
When will the next episode of a series be released?

There is no guaranteed schedule for every series. Open its current episode list to see what is available, rather than relying on a predicted release date.

Watch Candy Shorts

Try a character's Live Action experience

What is Live Action on Candy AI?

It is a separate interactive video experience for eligible characters, identified by its Live Action or joystick-style control.

Try a character's Live Action experience
Is Live Action available to free users?

Live Action requires Premium and an eligible character on mobile. Check the conditions shown in your account before choosing an action.

Try a character's Live Action experience
Does Premium make every Live Action choice free?

No. Access to the mode and the cost of an individual action are different. Some actions can require tokens.

Try a character's Live Action experience
Is Live Action the same as a Candy AI video call?

Do not treat every video or call label as the same feature. Live Action has a separate visual interface; voice calls, generated clips and other experiences have their own controls.

Try a character's Live Action experience

My Private Content on Candy AI

What does MPC mean on a Candy AI profile?

MPC refers to My Private Content, a feature for media packs associated with a particular character.

My Private Content on Candy AI
Where is the My Private Content button?

On eligible characters, open the profile's chat and look for the My Private Content control below the character information.

My Private Content on Candy AI
Does unlocking one pack unlock every character's content?

Do not assume a site-wide unlock. Read the selected pack's description and the conditions shown before confirming the purchase.

My Private Content on Candy AI
Is an MPC pack the same as an image-generation request?

No. A pack contains prepared media; generation creates a new result from a supported request. They have separate access and pricing controls.

My Private Content on Candy AI

Hear your Candy AI companion

Does Candy AI speak?

Candy AI includes voice-message and supported call features. Check the character and the audio controls available in your account.

Hear your Candy AI companion
Do Candy AI voice calls use tokens?

Voice-related actions can use tokens separately from text chat. Review the displayed price and access conditions for the call you want to start.

Hear your Candy AI companion
Why is there no sound on Candy AI?

Check device volume, tab muting and the active audio output. If only one character is affected, include that detail when reporting the problem.

Hear your Candy AI companion
Should I allow microphone access for text chat?

A microphone is not needed simply to type a text message. Review a microphone request in the context of a voice or call feature you deliberately chose to use.

Hear your Candy AI companion
Are voice calls the same as Candy Roulette video matches?

No. Voice calls are audio interactions. Roulette is a separate video-chat-style experience with AI matches and per-minute token metering. Live Action and Candy Cam also have their own interfaces.

Hear your Candy AI companion

Play through an interactive character story

What are Candy AI Interactive Stories?

They are episode-based experiences in which you make choices and use the available character interactions as the story develops.

Play through an interactive character story
What is Neon Run on Candy AI?

Neon Run is an Interactive Stories experience described in our product help. Look for available story experiences in the New Experiences area.

Play through an interactive character story
Are Interactive Stories the same as Candy Shorts?

No. Shorts are scripted videos you watch; Interactive Stories presents choices within an episode.

Play through an interactive character story
Can I control every detail of an interactive episode?

Use the choices and interactions provided by the episode. A prepared story is not a guarantee that any instruction will change every scene or outcome.

Play through an interactive character story

Plans and access

What you can try for free

Is Candy AI free?

There is limited free account access. The documented allowance covers a small amount of chat, one custom character and one image, rather than unlimited use of the platform.

What you can try for free
How many free messages does Candy AI include?

The free allowance is up to five messages in total across characters. Opening another profile uses the same allowance; it does not add five new messages.

What you can try for free
Is the Candy AI free trial a seven-day Premium subscription?

The free-user allowance does not establish a universal seven-day paid-plan trial. Read the actual offer in your account and any checkout terms before expecting a particular trial duration.

What you can try for free
Can I use Candy AI without a subscription indefinitely?

You can use the free access available to the account, but its limits still apply. Paid features do not become unlimited simply because the account remains open.

What you can try for free

Candy AI pricing and plans

How much does Candy AI cost?

The Premium offer above shows monthly, quarterly and annual billing. Review the full payment and renewal column, then confirm the current offer and applicable taxes at checkout.

Candy AI pricing and plans
Does Candy AI Premium include unlimited images?

No. Unlimited text chat and media-token spending are different allowances. Check the charge shown for an image or video action.

Candy AI pricing and plans
Is Candy AI Premium Plus the same as Premium?

No. Premium Plus is a separate tier with a larger monthly token allowance and additional chat features. Verify that the checkout names the tier you intended to purchase.

Candy AI pricing and plans
Can I cancel before the subscription renews?

Yes. Use the subscription controls in My Profile and Settings and complete the confirmation. Cancellation stops future renewal; it is not automatically a refund request.

Candy AI pricing and plans

How Candy AI tokens work

What are Candy AI tokens used for?

They cover supported media and other token-priced actions, such as images, video, audio and private packs. Look at the actual action's displayed cost before confirming it.

How Candy AI tokens work
Do Candy AI tokens reset on the first day of each month?

Premium replenishment follows the subscription's monthly anniversary. Check the account's renewal details instead of assuming a first-of-month refill.

How Candy AI tokens work
Why am I asked to buy tokens when I already have Premium?

Subscription access and the token balance are separate. If you have spent the included allowance, a separately priced action can require a top-up.

How Candy AI tokens work
How many pictures can I make with my tokens?

Divide your available balance by the displayed price per image and round down to a whole request. If a batch or another option changes the price, calculate from that option's total instead. There is no single image count for every setting.

How Candy AI tokens work
How do I get more Candy AI tokens?

Check your monthly plan allowance and the top-up options in your account. A top-up is a separate purchase. Review its quantity and full charge before confirming.

How Candy AI tokens work

Check a Candy AI offer before subscribing

Is there a Candy AI promo code that always works?

Do not assume a permanent universal code. Use a code only under the current offer's conditions and confirm that the checkout total changes as expected.

Check a Candy AI offer before subscribing
Does a discounted plan remove media-token charges?

Not automatically. A subscription discount changes the offer described by the checkout; it does not establish unlimited use of separately priced media actions.

Check a Candy AI offer before subscribing
Does an annual offer charge its monthly equivalent each month?

Not necessarily. A monthly equivalent is a comparison figure. The checkout total and billing period show whether the full annual amount is charged at once.

Check a Candy AI offer before subscribing
Why does the price differ from a screenshot of a promotion?

A screenshot can show a different term, date, location or introductory offer. Compare the current total, renewal and currency instead of relying on the screenshot alone.

Check a Candy AI offer before subscribing

Account and devices

Use Candy AI on your phone

Does Candy AI have an iPhone or Android app?

Use Candy AI in your phone's browser or add the web app to your home screen. We do not provide a native App Store or Google Play download through this installation route.

Use Candy AI on your phone
Do I need a Candy AI APK?

No APK is needed for our browser-based route. Open the service in your mobile browser and use its home-screen installation option.

Use Candy AI on your phone
Is the Candy AI home-screen app free Premium?

No. Installing a shortcut or web app does not change the account's allowance, subscription or media-token balance.

Use Candy AI on your phone
Can I use the same Candy AI account on my computer?

Use the same sign-in method and account credentials in the browser on your other device. If your history seems missing, first check that you did not create or open a different account.

Use Candy AI on your phone
Does the Candy AI home-screen app work offline?

Adding the web app to your home screen does not install a local chat model. An internet connection is needed to use the service and generate new replies or media.

Use Candy AI on your phone

Sign in to your Candy AI account

How do I log in to Candy AI?

Open Candy AI's sign-in option and use the method associated with your existing account. Use the same method across devices if you want to see the same account history.

Sign in to your Candy AI account
Why is my Candy AI subscription missing after I sign in?

First check whether you used a different email or sign-in method. If the correct account still lacks the purchase, contact support with the receipt details rather than paying again immediately.

Sign in to your Candy AI account
Why have I not received a password-reset email?

Check that the account email is correct and active, then look in spam or junk folders. If the message is still missing, contact support and explain when you requested it.

Sign in to your Candy AI account
Can I use every Candy AI feature without logging in?

Browsing and account-based access are different. Conversations, saved content and paid entitlements can require a signed-in account; a visible preview is not a promise of anonymous access to every feature.

Sign in to your Candy AI account

Delete your Candy AI account

How do I delete my Candy AI account?

Open My Profile, go to Settings and find Delete Account in the Danger Zone area. Read and complete the confirmation for the account you want to remove.

Delete your Candy AI account
Can I delete my Candy AI account on a phone?

Use the same account settings in the mobile browser. If the navigation is collapsed, open the menu to reach My Profile and Settings.

Delete your Candy AI account
Does account deletion mean all records are erased immediately?

No. The account and its history become unavailable, but some records may be retained for legally mandated periods as described in the privacy terms.

Delete your Candy AI account
Should I delete my account just to stop paying?

Use cancellation if your aim is to stop subscription renewal. Deleting the account is broader and can remove access to history and preferences you intended to keep.

Delete your Candy AI account

When a Candy AI feature is not working

Is Candy AI down right now?

A loading error alone does not establish a service-wide outage. Check your connection, another browser or device, and the affected feature. Contact support if the problem continues.

When a Candy AI feature is not working
Why will Candy AI not generate an image or video?

Check the account's access, balance and request status, then note any error. A queued or failed request should be checked before you repeatedly submit a paid action.

When a Candy AI feature is not working
Why is a call or audio feature unavailable?

Check whether the selected character and account support that feature, then review sound and microphone settings. A permission change does not unlock a feature the account does not have.

When a Candy AI feature is not working
What should I include when reporting a Candy AI bug?

Include the account email, device, browser, feature, character if relevant, approximate time and exact error. Redact unrelated private information from screenshots.

When a Candy AI feature is not working

Billing and subscriptions

Cancel your Candy AI subscription

How do I cancel my Candy AI subscription?

Sign in, open My Profile, select Settings and find Unsubscribe in the subscription details. Complete the confirmation and check the result.

Cancel your Candy AI subscription
Does deleting the Candy AI home-screen app cancel my plan?

No. Removing a browser shortcut is not the cancellation action. Stop renewal through the subscription controls in the account.

Cancel your Candy AI subscription
Will cancelling Candy AI automatically refund my last payment?

No. Cancellation and refund review are separate. Use the refund-request process for a payment you want reviewed.

Cancel your Candy AI subscription
Can I pause a Candy AI subscription instead?

There is no pause option in the current subscription controls. Cancel renewal if you want to stop the next payment, then review the available plans if you choose to subscribe again later.

Cancel your Candy AI subscription

Request a refund review

How do I request a Candy AI refund?

Contact support promptly with the account email, purchase reference and a concise description of the issue. Identify whether you paid for a subscription or tokens.

Request a refund review
Does cancelling Candy AI give me a refund?

No. Cancellation stops renewal through the account flow; a completed payment needs a separate refund review.

Request a refund review
Is every Candy AI payment refundable?

No. Eligibility depends on the payment type, timing, usage and applicable terms. A request should not be treated as a guaranteed refund.

Request a refund review
Should I send my card number to support for a refund?

No. Use the receipt or transaction reference and the requested account details. Do not send full card details, security codes or passwords.

Request a refund review

Identify a Candy AI payment

How does Candy AI appear on a bank statement?

A card payment can appear as EverAI. Compare the amount and date with the receipt for your Candy AI purchase.

Identify a Candy AI payment
Does Candy AI accept PayPal?

Use the payment methods actually offered by your checkout. We do not promise PayPal as an available option when it is not listed there.

Identify a Candy AI payment
Why was my Candy AI payment declined?

Check the entered details, the bank's approval requirements and the result of any previous attempt. If the result is unclear, contact support with the transaction information before retrying repeatedly.

Identify a Candy AI payment
Does removing a saved card cancel Candy AI?

No. Manage renewal through the subscription cancellation controls. Payment-method management and subscription cancellation are separate actions.

Identify a Candy AI payment
Can I pay for Candy AI with a gift card?

Use a gift or prepaid card only if the current checkout accepts it and the issuer permits the transaction. Do not assume that a stored balance supports recurring payments. Confirm the offered method and renewal conditions before paying.

Identify a Candy AI payment

Privacy and support

Privacy and safety on Candy AI

Is Candy AI legitimate?

Candy AI identifies EverAI Limited, registration C107181 in Malta, as its operator. Review the actual service, purchase terms and account controls, and avoid lookalike pages requesting credentials.

Privacy and safety on Candy AI
Is Candy AI completely anonymous?

Do not assume complete anonymity. Account, interaction, payment and technical information can be processed under the privacy terms. Use fictional scene details instead of sensitive real-world information.

Privacy and safety on Candy AI
Can my Candy AI conversations be processed for service improvement?

The privacy notice describes de-identification, aggregation, quality review and model-related improvement uses. Read those conditions before sharing personal information.

Privacy and safety on Candy AI
Is Candy AI safe to pay for?

Check that you are using the intended service and review the full charge, renewal and selected tier before paying. The operator is EverAI Limited, and card charges can appear as EverAI. Keep credentials private and contact support about an unfamiliar payment.

Privacy and safety on Candy AI

Adult access and content rules

Is Candy AI an adult service?

Yes. The service is restricted to adults and includes adult-oriented character experiences. The access requirement does not remove the content rules.

Adult access and content rules
Does uncensored mean Candy AI has no moderation?

No. Content boundaries and moderation apply even where adult content is supported. A label is not permission to request prohibited material.

Adult access and content rules
Can I create an intimate likeness of a real person without consent?

No. Non-consensual intimate imagery and harmful or deceptive impersonation are prohibited. Use original adult characters and respect other people's rights.

Adult access and content rules
What should I do if a safe message is flagged?

Report the issue or contact support with the relevant feature and error. Use the review route instead of attempting to evade a restriction.

Adult access and content rules

Contact Candy AI support

What is the Candy AI support email?

Use support@candymail.ai for the documented support route, or open Contact Us through the service. Include only the account and issue details needed for the enquiry.

Contact Candy AI support
Does Candy AI have a Discord community?

A Discord community is linked from the service. Use that verified navigation link instead of assuming that every similarly named server is official.

Contact Candy AI support
Can Reddit or Telegram fix my Candy AI billing issue?

A public discussion is not the private account-support process. Send billing details only through a verified support route, and never publish credentials or complete payment information.

Contact Candy AI support
Can support investigate without my password?

Yes. Explain the account, purchase or error using the relevant references. Do not disclose your password or recovery link in a support message.

Contact Candy AI support

Comparing services

Candy AI and Kindroid

What differs between Candy AI and Kindroid character setup?

Candy AI offers catalogue profiles and Create My AI. Kindroid provides fields such as backstory, key memories and example messages. Test the controls that matter to the character you want to build.

Candy AI and Kindroid
Do both services handle a chat reset the same way?

No. Our detailed context is tied to the active chat, while Kindroid separates persistent memory fields from chat context. Read the selected reset or chat-break control before using it.

Candy AI and Kindroid
Is Kindroid an unlimited free substitute for Candy AI?

Its current new-account access is a limited preview. Do not rely on older descriptions of ongoing Lite access. Our free allowance is also limited.

Candy AI and Kindroid
Does Kindroid have native phone apps?

Kindroid offers iOS and Android apps as well as web access. Our installation route is browser-based with an optional home-screen web app.

Candy AI and Kindroid

Candy AI and Replika

Does Replika offer more ongoing free chat than Candy AI?

Replika offers free text conversation, while our ordinary free messaging allowance is limited. Voice, image and other paid features still need their own access check.

Candy AI and Replika
Is Replika Pro the same as Candy AI Premium?

No. They are different subscriptions. Compare the included activities, usage conditions and full renewal charge rather than treating the plan names as equivalent.

Candy AI and Replika
Do both services offer companion customization?

Yes, in different forms. We offer catalogue characters and Create My AI; Replika offers companion-avatar customization and subscription-dependent options.

Candy AI and Replika
Can a character cancel my subscription for me?

No. Use the actual account and billing controls of the service you subscribed to. A generated reply is not confirmation of a billing action.

Candy AI and Replika

Candy AI and CrushOn AI

Does CrushOn AI offer group conversations?

It supports multi-character group conversations. Check the available group controls and plan conditions rather than assuming a public-feed-style experience is the same feature.

Candy AI and CrushOn AI
Is a model choice the same as choosing a character?

No. A character supplies a persona and scene, while a model processes the conversation. The available controls and their effects differ between services.

Candy AI and CrushOn AI
Are Candy AI tokens interchangeable with CrushOn access?

No. Each service has its own account, plans and usage conditions. Compare the actual action and allowance rather than the name or size of a balance.

Candy AI and CrushOn AI
How should I compare an unlimited offer?

Identify the exact activity it covers. Unlimited text chat does not automatically include all models, voice tools, image requests or video generation.

Candy AI and CrushOn AI

Compare the experience you want to use

What should I compare when looking for sites like Candy AI?

Compare the conversation, character controls, media and voice access, content rules, renewal amount and any usage currency. Use the features you expect to repeat as your test.

Compare the experience you want to use
Is there a free alternative to Candy AI?

Some character services, including Character.AI, document free messaging. That does not establish free access to every premium feature or the same adult-content policy as Candy AI.

Compare the experience you want to use
Are tokens on different AI companion sites equivalent?

No. A token, coin or credit can buy different actions on each service. Compare the actual action price and included allowance, not the balance number alone.

Compare the experience you want to use
Is one AI companion service best for everyone?

No single rating settles different needs. Test the conversation style, visual tools and access conditions that matter to you before choosing a recurring plan.

Compare the experience you want to use

Candy AI and OurDream

What is the main difference between Candy AI and OurDream?

Both offer character chat and media, but their catalogues, creation flows, usage currencies and access conditions differ. Compare the particular activities and characters you want to use.

Candy AI and OurDream
Are OurDream Dreamcoins the same as Candy AI tokens?

No. Each currency has its own action costs and allowances. Equal balance numbers do not establish equal image, video or voice usage.

Candy AI and OurDream
Do Candy AI and OurDream both work on a phone?

Both document browser-based mobile access and a home-screen route. Use the account and feature controls on the actual device you intend to use.

Candy AI and OurDream
Which is better for creating a specific companion?

Try the supported character options and a short conversation in each builder. A matching portrait alone does not establish the same personality behavior, media access or ongoing cost.

Candy AI and OurDream

Candy AI and Character.AI

Does Character.AI offer more free text chat than Candy AI?

Character.AI documents free unlimited messaging, while our free allowance is limited. Premium styles and non-text features can still have their own access conditions.

Candy AI and Character.AI
Is Candy AI's content policy the same as Character.AI's?

No. Candy AI is adult-oriented with explicit content boundaries; Character.AI's published rules prohibit pornographic content. Use each service within its own rules.

Candy AI and Character.AI
Does Character.AI have voice calls?

Yes. Its official product help documents voice and call features. Compare their current access conditions with the voice tools available in your Candy AI account.

Candy AI and Character.AI
Should I choose Candy AI or Character.AI?

Compare the conversation style, permitted content, creation tools and ongoing cost you actually need. A free-chat allowance or one visual feature does not decide every other part of the experience.

Candy AI and Character.AI

Using your account

Your images and videos

Is Collection the same as Private Content?

No. Generated results and pre-made character packs are different types of media. An unlock for a pack does not submit a new image-generation request.

Your images and videos
Can I move my collection by signing in with another email?

Another email or sign-in provider may open a separate account. Use the account that owns the original history and purchases; changing accounts does not transfer them.

Your images and videos

Your subscription and renewal

Does a token purchase start a new subscription?

Check the purchase confirmation. A token pack and a recurring plan are different purchases; the receipt and subscription settings show which one you bought.

Your subscription and renewal
Where can I compare the current Candy AI plans?

The plan comparison explains free access, Premium, Premium Plus and token use. The amount and renewal terms shown in checkout apply to the purchase you confirm.

Your subscription and renewal

Your Candy AI conversations

Can cloning recover a deleted Candy AI chat?

No. Clone Chat creates a branch from a conversation that still exists. It is not a recovery tool for a chat that has already been permanently deleted.

Your Candy AI conversations
Should I reset a chat when I cannot sign in?

No. Sign-in problems concern access to the account. Recover the original login first; resetting a conversation does not recover an account or its purchases.

Your Candy AI conversations

Your custom AI characters

Does editing a character restore an old conversation?

No. Character settings describe the profile. They do not restore a permanently deleted chat.

Your custom AI characters
Can I create a new V1 character?

New V1 character creation is no longer available. Review the current creator options and check the version before converting an older eligible profile.

Your custom AI characters

Build a character with a clear personality

What makes a useful Candy AI character description?

A clear adult identity, two or three compatible personality traits and a concrete relationship are useful starting points. Put the immediate scene in the conversation instead of filling the profile with unrelated events.

Build a character with a clear personality
Can a custom character use any real person's likeness?

No. A custom profile is not permission to imitate someone without authorization. Choose a fictional character or use a likeness only where you have the necessary rights and consent.

Build a character with a clear personality

Find an AI girlfriend character

Are Candy AI girlfriend characters real people?

The conversations are with AI characters. A realistic portrait or an authorized digital twin does not mean a human is personally replying to the messages.

Find an AI girlfriend character
Can I change the direction of a girlfriend conversation?

Yes. Explain the new setting or relationship clearly in the chat. For a completely different beginning, check the reset and clone controls before removing any history.

Find an AI girlfriend character

Choose an AI boyfriend character

Is an AI boyfriend a human chat service?

No. The replies come from an AI character. Treat the relationship and events as fiction, even when the conversation uses a realistic voice or portrait.

Choose an AI boyfriend character
Does a boyfriend character have the same media options as every other character?

Not necessarily. Voice, images and interactive options depend on the available character controls and your access. Check the selected action and any token requirement.

Choose an AI boyfriend character

Anime characters and conversation

Does choosing anime change the chat language?

No. Character style and conversation language are different settings. Ask for the language you want and check interface-language options separately.

Anime characters and conversation
Is anime roleplay exempt from the content rules?

No. Adult-access, consent, privacy and prohibited-content rules apply to anime as well as realistic characters.

Anime characters and conversation

Private Content and character packs

Does unlocking Private Content generate a new image?

No. The unlock concerns a prepared pack. Creating an image from your own prompt is a separate action.

Private Content and character packs
Should I unlock the same pack twice if it will not load?

Check the original account, purchase status and loading error first. If the unlock was charged but is unavailable, send support the pack and transaction details before repeating it.

Private Content and character packs

Plan an image before generating it

Can I turn every Candy AI image into a video?

No. Image-to-video depends on an eligible result and an available conversion control. A saved image alone does not guarantee that option.

Plan an image before generating it
Will adding more words always improve an image prompt?

No. Compatible details are more useful than a long list of conflicting poses, outfits or lighting conditions. Start with one subject and scene, then refine the result.

Plan an image before generating it

Create a video from a clear idea

Is Build Your Video the same as Candy Shorts?

No. Build Your Video creates a result from supported choices. Candy Shorts are pre-made scripted episodes organized into series.

Create a video from a clear idea
Are video tokens included in unlimited text messages?

Unlimited text and metered media are different allowances. Check the token requirement displayed for the video action before confirming it.

Create a video from a clear idea

Digital twins and character identities

Does a digital twin connect me directly to its namesake?

No. Chat replies are produced by the AI character. They are not personal correspondence with the individual whose authorized likeness may be used.

Digital twins and character identities
How do I raise a concern about a character likeness?

Contact support with the relevant content reference and a short description of the concern. For a removal request, include enough information to identify the material without circulating it further.

Digital twins and character identities

Candy Cams and AI interaction

Are Candy Cams real webcam performers?

No. The feature presents simulated AI characters and feeds. A live-style label does not make it a human webcam service.

Candy Cams and AI interaction
Does Premium remove all Candy Cam token costs?

Do not assume that it does. Plan access and metered actions are separate; check the token amount displayed for the selected interaction.

Candy Cams and AI interaction

Live Action with selected characters

Will every Candy AI girlfriend have Live Action?

No. Live Action is available on selected characters. A standard character profile does not guarantee that mode.

Live Action with selected characters
Does Live Action create a downloadable video?

Do not assume so. Interactive actions and video generation are different features. Use an eligible video-generation or download control where it is actually offered.

Live Action with selected characters

Browse Candy Shorts

Can I change the plot of a Candy Shorts episode in chat?

No. A Shorts episode follows a scripted storyline. Interactive character roleplay and custom video generation use different features.

Browse Candy Shorts
Does a series cover tell me how many episodes are available?

No. The cover identifies the series. The actual episode list and account access determine which episodes can be watched.

Browse Candy Shorts
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