Identify a Candy AI payment
Candy AI card payments can appear as EverAI on a statement. Match the date, amount and receipt with the account before deciding which subscription or token purchase a charge belongs to.
The name on your statement
A Candy AI card payment can appear as EverAI rather than Candy AI. Keep the receipt and check the account email used for the purchase, particularly if you use more than one email or sign-in method.
If you cannot match a charge, contact support through the verified service route. Describe the date, amount and currency. Use a transaction reference or redacted statement rather than disclosing a complete card number.
Payment options depend on checkout
The payment help lists cards, cryptocurrency, supported digital wallets and some bank-payment options. The methods actually offered can vary with location and purchase, so use the checkout you see for the final selection.
Do not assume that a wallet or local payment method is supported merely because it is common where you live. Review the total, currency, taxes and recurring-billing conditions before confirming a subscription.
Declines, stored cards and renewal
For a declined payment, check the details you entered and whether your bank needs to approve the transaction. Avoid repeated attempts while an earlier result is unclear; first check whether there is a receipt or a pending payment.
The account's payment-method section can let you manage saved methods. The documented rules require at least one method while a subscription is active, so removing a card is not a substitute for cancelling renewal.
Questions and answers
How does Candy AI appear on a bank statement?
A card payment can appear as EverAI. Compare the amount and date with the receipt for your Candy AI purchase.
Does Candy AI accept PayPal?
Use the payment methods actually offered by your checkout. We do not promise PayPal as an available option when it is not listed there.
Why was my Candy AI payment declined?
Check the entered details, the bank's approval requirements and the result of any previous attempt. If the result is unclear, contact support with the transaction information before retrying repeatedly.
Does removing a saved card cancel Candy AI?
No. Manage renewal through the subscription cancellation controls. Payment-method management and subscription cancellation are separate actions.
Can I pay for Candy AI with a gift card?
Use a gift or prepaid card only if the current checkout accepts it and the issuer permits the transaction. Do not assume that a stored balance supports recurring payments. Confirm the offered method and renewal conditions before paying.