Request a refund review
If you want a completed Candy AI payment reviewed, contact support with the account and transaction details. Stopping a subscription's renewal does not automatically refund an earlier charge.
Check the published conditions promptly
The ordinary refund help describes requests within 24 hours of payment, card-payment eligibility and use of no more than 20 tokens. It excludes technical issues attributable to the user's side. The terms also distinguish subscription and token purchases and can include location-specific provisions.
Do not treat a request as an automatic approval. Explain the payment and the issue so that eligibility can be reviewed under the applicable purchase terms. This summary does not replace those terms or any rights that apply to your purchase.
Information to include
- The email associated with the Candy AI account.
- The payment date, amount and currency.
- The receipt or transaction reference, if available.
- Whether the purchase was a subscription or tokens.
- A brief explanation of what happened and any relevant error message.
Do not include a password, full card number or security code. A redacted screenshot can be useful when it shows the relevant error without unrelated personal or payment information.
Handle renewal separately
If you also want to prevent another subscription payment, complete cancellation through the account settings. A refund enquiry is not a substitute for reviewing the plan's renewal status.
Keep the support conversation and purchase record together. If you send a follow-up, refer to the same transaction so that separate payments or accounts are not confused.
Questions and answers
How do I request a Candy AI refund?
Contact support promptly with the account email, purchase reference and a concise description of the issue. Identify whether you paid for a subscription or tokens.
Does cancelling Candy AI give me a refund?
No. Cancellation stops renewal through the account flow; a completed payment needs a separate refund review.
Is every Candy AI payment refundable?
No. Eligibility depends on the payment type, timing, usage and applicable terms. A request should not be treated as a guaranteed refund.
Should I send my card number to support for a refund?
No. Use the receipt or transaction reference and the requested account details. Do not send full card details, security codes or passwords.