Make a complaint
Explain what happened, which part of the service is affected and what you would like reviewed. A focused report makes the issue easier to investigate.
Prepare the relevant details
For an account issue, include the account email and original sign-in method. For a payment, add the date, amount and receipt reference. For content, identify the character or item and explain the concern.
If there is an error message, include its wording, the device and browser, and the approximate time. Redact unrelated personal information from screenshots.
Send and follow up
Email support@candymail.ai. Keep the conversation together when adding information so that the original report and any transaction references stay connected.
Support may request clarification before completing a review. A complaint does not itself cancel renewal, reverse a payment or remove content; use the relevant account control or request process as well.
Keep credentials private
Never send passwords, authentication codes, full card numbers or card security codes. Only provide additional verification through the process support specifies.