Contact Candy AI support
For an account, billing or feature issue, email support@candymail.ai or use the Contact Us route in the service. Start with the account email and a clear description of what you need checked.
What to send
| Issue | Useful details |
|---|---|
| Cannot sign in | Account email, original sign-in method and visible error |
| Subscription or payment | Receipt reference, date, amount, currency and account email |
| Generation or token issue | Feature, character, action time, displayed error and balance change |
| Audio or browser issue | Device, browser, affected control and whether other items work |
Keep sensitive information out of the request
Do not send your password, password-reset link, full card number or card security code. Redact unrelated information from screenshots. Describe the relevant issue without attaching an entire private conversation when a short error message will do.
If you already have an enquiry about the same payment, keep its reference in a follow-up. That helps distinguish a continued problem from a new account or a different transaction.
Community discussion is not account support
Our linked Discord community is separate from a private account investigation. Public Reddit or Telegram posts should not be treated as a secure place to send receipts or account credentials.
Verify the destination through the service's navigation before entering credentials or replying to someone claiming to represent support. If you already opened an enquiry, send updates in the same support conversation so the purchase or error stays connected with its earlier details.
Questions and answers
What is the Candy AI support email?
Use support@candymail.ai for the documented support route, or open Contact Us through the service. Include only the account and issue details needed for the enquiry.
Does Candy AI have a Discord community?
A Discord community is linked from the service. Use that verified navigation link instead of assuming that every similarly named server is official.
Can Reddit or Telegram fix my Candy AI billing issue?
A public discussion is not the private account-support process. Send billing details only through a verified support route, and never publish credentials or complete payment information.
Can support investigate without my password?
Yes. Explain the account, purchase or error using the relevant references. Do not disclose your password or recovery link in a support message.