Your subscription and renewal
Your plan controls access and included allowances. Token purchases cover eligible metered actions. Check both before changing a subscription or repeating a payment.
What to check in your account
- The subscribed account and its original sign-in method.
- The billing period, next renewal date and renewal amount.
- The included token allowance and current balance.
- Any extra token purchase listed separately on the receipt.
Text access and tokens are not the same allowance
Premium includes unlimited text messaging and a monthly token allowance. Eligible images, video and other metered actions can still use tokens. An unlimited text allowance does not mean every media action has zero cost.
Monthly tokens follow the subscription anniversary rather than the first day of the calendar month. Check the amount and replenishment date displayed in your own account. Plan details and checkout currency can vary.
Stop the next renewal
- Open My Profile, then Settings in the subscribed account.
- Open the subscription section and choose Unsubscribe.
- Complete the confirmation and check the resulting renewal status.
Changing access or disputing a payment
Cancellation, refunds and account deletion are separate requests. Cancelling renewal does not automatically refund a completed charge. Deleting a browser shortcut does not cancel a subscription.
Keep the receipt reference if the charge or allowance does not match your account. Do not buy again just to test whether a first purchase succeeded.
Questions and answers
Does a token purchase start a new subscription?
Check the purchase confirmation. A token pack and a recurring plan are different purchases; the receipt and subscription settings show which one you bought.
Where can I compare the current Candy AI plans?
The plan comparison explains free access, Premium, Premium Plus and token use. The amount and renewal terms shown in checkout apply to the purchase you confirm.